Shipping, Return and Refund

We will try our best to provide the original and excellent quality products and goods through our web-shop and services to our users and customers. There are some refund policies according to the products instructions that you must be considered before purchasing our products www.cosyhouse.com.

THE FOLLOWING CONDITIONS APPLY TO THE EXCHANGE AND RETURN OF INTERNET ORDERS:

1. DELIVERY:

• Order delivery duration:

  We will deliver your order 3 to 7 working days a week also on Saturday.

• Not at home with delivery:

  If you are not at home NO PROBLEM, you can have your shipment delivered to your neighbors or at the Post Office on a different day or time.

• Order tracking:

  You can Track the status of your order online via Track & Trace.

2. SHIPPING COSTS:

• SHIPPING COST, CUSTOMS AND DUTY:

  • All customs and duty payments will be responsibility of the website.
  • We will charge shipping cost with an order under € 50, - € 5,
  • It is the responsibility of the buyer to check if the ordered product is legally to be received in the destination country.
  • We will give you free shipping over € 50

• SHIPPING ALL AROUND THE WORLD:

  We have no option ONLY FOR RESIDENTIAL COUSTOMER. We will provide to our buyers the best quality bedroom and other products within and outside the EU according to GDPR policy.

3. REFUND CONDITIONS:

• We will give you 14 days’ refund/exchange offer by company policy.
• Payment of products will be released to seller when return period elapses.
• But the products that you want to change or refund must be in
  • Authentic reason to return or change the products
  • Original packaging
  • Un-used.
  • If you get Duplicate product in original price
  • Technical fault in electronic products
  • 14 days for refund and exchange the products.
  • Not damaged by sellers.
  • Not washed,
  • Send back the products as you get
  • Only product that you will buy from www.cosyhouse.com
  • The costs for your return shipment are for your own account.
  • You can exchange an article from our web shop for a different size or color, provided the total amount is the same.

No refund policy on specific items:

We have a no refund policy on transactions after the payment process has been completed on specific bedroom products that available on www.cosyhouse.com